A key part of the Ray White New Zealand growth has been around customer satisfaction. This is independently surveyed through Customer Monitor and provides the company with a national, local and individual score for each of our transactions. During the past 12 months, Ray White has increased our customer satisfaction by 11% across a broadening client base.
Seven offices were recognised nationally as winners of the Customer Experience award and these offices were also recognised internationally across the Ray White Group in the area of Clients’ Choice. Ray White Hutt City, Ray White Invercargill, Ray White Manukau, Ray White Metro, Ray White Remuera, Ray White Rolleston and Ray White Wellington City were all acknowledged as the very best in the area of customer experience.
Achieving individual acknowledgement in the area of customer experience were Anton Huang (Ray White Howick), Holly Jones (Ray White New Brighton), John Quiamabao (Ray White Remuera), Justin Hartley (Ray White Pegasus), Madelon White (Ray White Dunedin), Nelson Takle (Ray White Manukau), and Rebecca Toone (Ray White Metro).
Customer experience allows our members to not only celebrate in the area of customer satisfaction but to also learn how to provide better outcomes and results for customers and clients.
The customer experience award in the area of property management was awarded to McPherson Property Management.
Ray White New Zealand has an NPS score of 84 and was acknowledged with over 5,000 10/10 customer experience responses during the past 12 months.