Customer Satisfaction

Local business awarded internationally for customer service

Ray White’s commitment to customer satisfaction was again in the industry spotlight, as Ray White Invercargill accepted the Customer Satisfaction Award at the annual Ray White International Awards.

Team Invercargill was given the highly regarded accolade in recognition of continued dedication to their clients and as a reward for their leadership in customer service in 2016.

“Customer loyalty is deeply embedded in the culture of Ray White, and as a team, we are passionate about providing superior customer experience to every client. Having a customer satisfaction program in place as part of our strategy ensures that every person presents an opportunity for improvement and growth. We want to make sure that Ray White Invercargill is providing an unrivaled service at every step of the process.

‘Recognition for our commitment to customer satisfaction is an honour – it is without question the most important part of the service we provide.” Brendan Mason & Philip Brough, Owners of Ray White Invercargill said.

The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Program and is an internationally recognised customer loyalty metric. The formulation of NPS scores is based on customer feedback and ranges from negative 100 to positive 100.

Ray White’s commitment to delivering the country’s leading customer service is evident in the group’s achievement of a ‘world class score’ of 78 for three consecutive years.

Ray White Invercargill’s NPS ranking sits at positive 77, one of the highest scores in the group.

Ray White director, Dan White, said the award was an example of the drive for excellence in the group.

“We have seen a remarkable increase in engagement by both our members and clients in our customer satisfaction program this year.  The benchmark to achieve recognition in our international customer satisfaction awards continues to rise.

“To our award winning offices, this recognises the dedication and hard work of everyone in your team to deliver the finest and most comprehensive experience for your clients.  The leaders of these offices have created an outstanding environment in which everyone is deeply committed to the remarkable work they are doing for their clients,” Mr White said.