If your Invercargill rental has persistent dampness, recurring mould, a leak or faulty ventilation, tell your property manager promptly. Describe where it happens and provide photographs so the team can assess the next step. Everyday moisture management matters, and a continuing problem may also need investigation of the building or supplied systems.
At move-in, note signs of dampness or mould in the condition report and raise concerns with the manager. Keep photographs and any agreed follow-up. During the tenancy, record changes rather than relying on memory: the room, affected surface, when it appeared, whether it follows rain and whether it returns after cleaning.
Use the move-in checklist to organise your initial records. A photograph supports a report; it cannot identify the cause on its own.
Follow the home’s heating and ventilation instructions. Use supplied extractor fans when cooking and bathing, ventilate safely, wipe condensation and allow air to circulate around furniture. Dry washing outside when practical. Ask your property manager if a supplied fan, heater or window does not work. Do not block vents or disable installed equipment.
Tenancy Services’ mould and dampness guidance explains landlord and tenant responsibilities, everyday prevention and cleaning. A rental needs to be free from mould and dampness before it is let; during the tenancy, tenants need to keep it well aired and reasonably clean. Follow safe product instructions for cleaning, and ask for advice about persistent or extensive problems.
Report a leak, water entering the home, damp building materials, repeated mould or equipment that is not working. A stain on a ceiling, moisture after rain or a problem returning in the same area is useful information for the manager. Do not assume the cause or attempt repairs to the building, wiring, roof or plumbing yourself.
Use Repairs and Maintenance for the existing reporting tool. If water is causing immediate damage or there is an urgent safety problem, call your property manager promptly and follow up in writing. Contact emergency services if people are in immediate danger.
Tell the manager that it is recurring and provide the earlier report and photographs. Tenancy Services recommends speaking with the landlord when appropriate everyday measures have not resolved the problem; a qualified assessment may be needed to find a hidden source. Keep the communication clear and dated, and ask what the next step will be. Responsibility should be considered from the evidence and current rules rather than assumed from appearance alone.
The official heating and ventilation guidance and Healthy Homes resources explain related requirements. This page does not certify any particular property’s compliance or diagnose a health condition.
Find your manager through the Ray White Invercargill property management team, email rentals.invercargill.nz@raywhite.com or call 03 218 6117. Use direct contact for urgent matters. For a general reference, request the latest Tenant Information Guide.