Tenant Guide

Tenant Information Guide

From your first viewing to moving day, this guide explains what to expect when renting a home through Ray White Invercargill. It also covers looking after the property, getting help with repairs and preparing to leave.

Find a property that fits

Start with available Ray White Invercargill rentals. Compare the weekly rent, location, layout, parking, included chattels, access, outdoor areas and viewing arrangements. Read each listing and tenancy information carefully; do not assume that a feature or service is included if it is not stated. Ask the property manager about anything that affects your household, move date or accessibility.

Prepare a complete application

Check the application requirements and provide accurate information through the approved process. Make sure contact details are current and respond to reasonable requests for clarification. Do not send identity or financial information to an unverified contact. Ask the property manager if you are unsure which documents are needed or how they will be used.

Before and during move-in

Read the tenancy agreement before signing and ask about anything you do not understand. At the start of the tenancy, complete the condition report carefully, record existing marks or damage, and keep dated photographs and a copy of the report. Confirm keys, access devices, rubbish arrangements, utility responsibilities and how to report a repair. Keep rent, bond and other tenancy records together.

Look after the home and report issues early

Use appliances and heating safely and follow any instructions provided. Keep the home ventilated and report leaks, electrical concerns, broken fixtures or other maintenance issues promptly. Give the property manager the address, the room or item affected, when the problem began, what you observed and photographs if useful. Do not attempt work that requires a qualified trade or alter the property without the required approval.

Know where to get tenancy information

For your rights and responsibilities, use current Tenancy Services guidance and ask for independent advice where needed. If you have a repair concern, see Repairs and Maintenance. For common questions, read Rental FAQs. If there is an urgent risk to people or the property, contact emergency services where appropriate and notify your property manager as soon as it is safe to do so.

When you plan to leave

Check the notice requirements and end-of-tenancy steps in your agreement and current official guidance. Ask about the final inspection, keys, cleaning expectations, forwarding address and how bond processes work. Keep written records of notices and communications, and request clarification before your move if a date or responsibility is unclear.

Help with your tenancy

For a non-urgent question, use the form below or email rentals.invercargill.nz@raywhite.com, including the address and what you need help with. For urgent matters, contact your manager directly or call 03 218 6117. You can find your manager here. Application documents should go through the approved application process.