Repairs and Maintenance

Report repairs at a rental managed by Ray White Invercargill through the maintenance request tool below. Give the property address, describe the problem and tell us how to contact you. For an urgent problem, call your property manager promptly rather than relying only on an online request.

How do I report a repair at my Invercargill rental?

Use the tool for the property we manage and include enough detail to help the team understand what needs attention:

• Your full rental address, name and a contact number.
• Where the problem is, when you noticed it and whether it is getting worse.
• Clear photographs, if safe to take, showing both the affected area and the wider context.
• Any immediate risk, such as escaping water, loss of essential services or an unsafe fitting.

Report damage and maintenance issues as soon as you become aware of them. A useful report helps distinguish a routine repair from a problem that needs urgent attention. Do not dismantle equipment or attempt unsafe electrical, gas or structural repairs.

What should I do if a repair is urgent?

Call your property manager promptly. If people are in immediate danger, contact emergency services. Use any emergency instructions supplied with your tenancy documents, and follow up in writing when it is safe to do so.

Tenancy Services explains the circumstances in which a tenant can arrange an urgent repair and seek reimbursement after making reasonable attempts to notify the landlord. Keep your communications, photographs and receipts, and check the current official urgent-repair guidance before making spending decisions.

What if the online maintenance tool does not load?

Contact your property manager directly or call 03 218 6117. For a non-urgent written fallback, email rentals.invercargill.nz@raywhite.com with your address and the repair details. Find your property manager through our current local team page.

Submit a maintenance request

What happens after I report a problem?

The team needs to assess the issue and arrange the appropriate next step. Describe any change in urgency and follow up with your property manager if the problem worsens. Contractor access should be arranged through the tenancy process; an online request is not an appointment confirmation.

Landlords generally arrange repairs and maintenance; responsibility for damage depends on its cause and the tenancy rules. Keep photographs and reports, and discuss the basis of any proposed charge with your manager. See Tenancy Services on damage and repairs and our Rental FAQs. For help understanding the wider rental journey, read our Tenant Information Guide.