Changing Property Managers

Changing Property Managers in Invercargill

If you are considering a new property manager, you will want to know that your property and tenants will be looked after through the change. Ray White Invercargill can discuss the service you are looking for and the steps needed for a handover, from transferring records to keeping rent payments and maintenance on track.

A service that suits you

You may be looking for clearer owner statements, more regular updates or better communication about repairs. A conversation with our property management team gives you an opportunity to explain what matters to you and hear how the proposed service would work. Discuss fees, inspection arrangements, reporting and maintenance approval limits, including any services charged separately.

The property’s circumstances matter too. An occupied home may have a repair or tenant request already underway; a vacant home may need preparation and a rental appraisal before advertising.

Your existing management agreement

Before giving notice, check your current agreement for its notice period, termination process, fees and arrangements for transferring records or funds. Ask your current manager to confirm the process and any charges in writing. If the terms are unclear or disputed, seek independent advice before committing to a termination date.

A new management agreement does not automatically cancel the old one. The handover date needs to be agreed, with responsibility for the property clear throughout the transition. Changing managers also does not, by itself, change or end your tenant’s tenancy.

Transferring the property records

A thorough handover gives the incoming manager the information needed to look after the home from the first day. The managers should arrange a secure transfer of:

• The tenancy agreement and variations, tenant contact details, rent ledger and bond information.
• Inspection reports, healthy homes and other compliance records, and relevant insurance information.
• Keys, access instructions, outstanding invoices and details of repairs or appointments still in progress.

Outstanding rent, invoices and owner funds need to be reconciled at the changeover. Any unresolved repair or tenant request should have a clear next step and someone responsible for following it through. Keep the closing statement and handover correspondence with your property records.

Keeping tenants informed

Tenants need the effective date, their new contact details and instructions for reporting maintenance. Any change to rent payment details should be confirmed through a trusted contact, so tenants can check an unexpected message before transferring money. Urgent repairs and existing contractor appointments also need clear arrangements during the transition.

Discuss a move to Ray White Invercargill

Read about our property management service, then contact rentals.invercargill.nz@raywhite.com or call 03 218 6117. Let us know the property address, whether it is occupied and your preferred timing. The team can discuss the proposed service and handover with you before you make a decision. Tenancy records can be shared through an agreed secure channel.